Privacy Policy
Your privacy matters to us – Last Updated: January 2025
1. Introduction
At Ashish Tiwari Academy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us while using our website, services, books, classes, or admission support.
2. Information We Collect
- Personal Details: Name, phone number, email, address
- Academic Information: Course details, DU SOL data shared by you
- Payment Information: UPI/Transaction ID (we do NOT store card details)
- Device Information: IP address, browser, device type for analytics
- Communication Records: WhatsApp messages, chat support messages
3. How We Use Your Information
We use your data to provide and improve our services:
- To process your book orders, notes delivery, or class registration
- To assist you with DU SOL admission and documentation guidance
- To provide customer support and important notifications
- To improve our website and services through analytics
4. How We Protect Your Data
Your information is stored on secure servers with restricted access. All payment information is handled through secure third-party gateways. We do not sell, share, or rent your personal information to any unauthorized party.
5. Cookies & Tracking
We use cookies for better performance and personalized experience. Cookies help us understand user behavior, improve UI/UX, and track website performance (Google Analytics, Meta Pixel, etc.).
6. Third-Party Sharing
We may share limited data with trusted third parties only when necessary:
- Payment gateways (UPI, Razorpay, Paytm, etc.)
- Courier partners for book delivery
- Analytics and marketing tools
We NEVER share your data with any university or government body unless legally required.
7. Children's Privacy
Our services are intended for students above 16 years of age. We do not knowingly collect data from minors.
8. Your Rights
- Right to request your data
- Right to request correction/update
- Right to request deletion
- Right to withdraw consent for communication
9. Policy Updates
We may update our Privacy Policy anytime. Updated date will be shown at the top. Users are advised to review the policy regularly.
10. Contact Information
For privacy-related queries, contact us:
- Email: support@ashishtiwariacademy.in
- Phone: +91 9717572295
- WhatsApp: +91 9717572295